Terms of Service

1. Acceptance of Terms

By accessing or using the Placewave service — including the Telegram bot @WorldAudioGuideBot, our website placewave.pro, any Telegram Mini App, or any white-label bot powered by our platform — you confirm that you have read, understood and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you must not use the service. These Terms constitute a legally binding agreement between you and Boris Tomilin ("Placewave", "we", "us").

For business customers (B2B partners/tenants), these Terms apply alongside any separate Subscription Agreement or Order Form you may have signed.

2. Description of Service

Placewave is an AI-powered travel assistant delivered primarily via Telegram. The service provides:

• Personalised recommendations for restaurants, attractions, walking routes and city information for supported cities (currently Batumi, Tbilisi, Istanbul and others).
• AI-generated responses to natural language travel queries, powered by Groq LLaMA 3.3 70B.
• Audio guides for selected locations.
• Affiliate booking links to third-party tour operators (GetYourGuide, Tripster).
• A B2B white-label platform for hotels, tour companies and other travel businesses to deploy customised travel assistants.

The service operates 24/7 subject to maintenance windows and the availability of third-party AI providers.

3. Eligibility

You must be at least 13 years of age (or 16 in certain EU member states where a higher minimum age applies for digital services) to use Placewave. By using the service, you represent and warrant that you meet this age requirement.

B2B customers must be legal entities or individuals acting in a professional capacity. By registering as a B2B partner, you represent that you have authority to bind your organisation to these Terms.

4. Acceptable Use

You agree to use the service only for lawful purposes and in a manner consistent with these Terms. You must not:

• Send spam, unsolicited bulk messages or use automated scripts to interact with the bot.
• Attempt to reverse-engineer, decompile, scrape or extract data from the service.
• Use the service to harass, threaten, defame or harm any person or entity.
• Attempt to circumvent rate limits, security controls, authentication or access data belonging to other users.
• Use the service to generate, distribute or promote illegal, harmful or deceptive content.
• Impersonate Placewave, our staff or any other person or entity.
• Use the service for commercial resale or redistribution without our prior written consent (see Section 6 for authorised B2B use).

We reserve the right to suspend or terminate access for any user who violates these rules, without prior notice.

5. AI-Generated Content Disclaimer

• Always verify critical information — opening hours, prices, availability, visa requirements — directly with the relevant business or official source before acting on it.
• Recommendations are not professional advice (legal, medical, financial or otherwise).
• We are not liable for any loss, damage or inconvenience caused by reliance on AI-generated content.
• AI responses may reflect the knowledge cutoff of the underlying model (Groq LLaMA 3.3 70B) and may not reflect recent events.

6. B2B Plans & Commercial Use

Placewave offers a white-label platform for business customers under the following tiers:

Plan	Intended Use	Key Features
Free	Small businesses, trial	Basic analytics dashboard, standard bot
Starter	Growing businesses	Extended analytics, promo codes, lead capture
Pro	Hotels, tour operators	White-label bot, custom AI persona, knowledge base, affiliate links, full branding

B2B customers receive access to aggregated, anonymised analytics about their users. They must not attempt to de-anonymise user data or combine it with other data sources to identify individuals. B2B customers are responsible for ensuring their own use of the platform complies with applicable data protection law (including GDPR if they serve EU users) and must have a lawful basis to deploy a Placewave-powered bot to their customers.

7. Payment & Subscription Terms

Paid plans (Starter, Pro) are offered on a subscription basis. The following terms apply:

• Billing: Subscriptions are billed monthly or annually as agreed at the time of purchase.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.
• Free trial: Where a free trial is offered, it converts automatically to a paid plan at the end of the trial period unless cancelled beforehand.
• Price changes: We reserve the right to change subscription prices. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.
• Taxes: Prices are exclusive of applicable taxes (VAT, GST etc.). You are responsible for any taxes applicable in your jurisdiction.
• Refunds: Refund requests will be considered on a case-by-case basis. Contact placewave.info@gmail.com within 14 days of a charge for assistance.

8. Intellectual Property

All content, branding, software, design, text, graphics, audio guides and other materials comprising the Placewave service are the exclusive property of Boris Tomilin or their respective licensors, protected by copyright, trademark and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the service for its intended purpose. You may not:

• Copy, reproduce, distribute or create derivative works from any part of the service.
• Remove or alter any copyright, trademark or proprietary notices.
• Use our name, logo or branding without prior written permission (except B2B partners under a white-label agreement).

Location data and place information sourced from Google Places API is subject to Google's Terms of Service.

9. Third-Party Services & Affiliate Links

The service includes links to third-party platforms including booking services (GetYourGuide, Tripster) and map services (Google Maps). These links may be affiliate links — we may earn a commission if you make a purchase through them, at no additional cost to you.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the content, availability or practices of third-party websites or services. Clicking affiliate links is entirely voluntary.

10. Service Availability & Modifications

We aim to keep Placewave available 24/7, but we do not guarantee uninterrupted service. Downtime may occur due to maintenance, third-party API outages or events beyond our control.

We reserve the right to:

• Modify, update or discontinue any feature of the service at any time.
• Temporarily suspend the service for maintenance with or without notice.
• Permanently discontinue the service, with reasonable advance notice where practicable.

We are not liable for any loss resulting from service unavailability or modifications.

11. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement.

We do not warrant that: (a) the service will be uninterrupted, timely, secure or error-free; (b) results obtained from the service will be accurate or reliable; (c) any errors in the service will be corrected.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Placewave and Boris Tomilin shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services, arising out of or in connection with your use of the service.

Our total aggregate liability for any claim arising under these Terms shall not exceed the greater of: (a) the total fees paid by you to Placewave in the 12 months preceding the claim; or (b) USD 100 (one hundred US dollars).

These limitations apply regardless of the legal theory (contract, tort, strict liability or otherwise), even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend and hold harmless Placewave, Boris Tomilin and our affiliates, officers, agents and employees from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the service in violation of these Terms; (b) your violation of any third-party rights; or (c) any content you submit or transmit through the service.

14. Termination

You may stop using the service at any time by blocking or deleting the bot conversation in Telegram. To request deletion of your account data, contact us at placewave.info@gmail.com.

We may suspend or terminate your access to the service, with or without notice, for: violation of these Terms; suspected fraudulent, abusive or illegal activity; or if required by law. Upon termination, your licence to use the service ceases immediately. B2B customers must cease using the platform and all associated API keys.

15. EU/EEA Consumer Rights

In particular, EU consumers have a 14-day right of withdrawal for digital services under the Consumer Rights Directive. For subscriptions, this withdrawal period begins on the date of purchase. Exercising the right of withdrawal terminates the subscription and entitles you to a pro-rata refund for unused days where the service has not been fully performed.

For disputes, EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our email for ODR purposes: placewave.info@gmail.com.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of Georgia (country), without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Georgia, except where applicable mandatory consumer protection law in your country of residence grants you the right to bring proceedings before courts in that country.

Before initiating formal proceedings, we encourage you to contact us directly — most issues can be resolved quickly and informally. Send your concern to placewave.info@gmail.com and we will respond within 10 business days.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law or where reasonably practicable, notify you via the Telegram bot at least 14 days before the changes take effect.

Your continued use of the service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the service before the effective date.

18. General

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable Subscription Agreement, constitute the entire agreement between you and Placewave regarding the service and supersede all prior agreements.
• Severability: If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
• No Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition or sale of assets.

19. Contact

• Email: placewave.info@gmail.com
• Telegram: @placewave_support_bot
• Operator: Boris Tomilin, Georgia